New Pet in Town takes data privacy seriously. This privacy policy explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights. Your personal data is yours and we fully respect that.

We recommend that you read this privacy policy in full to ensure you are fully informed.

If you have any questions or concerns about our use of your Personal Information, then please contact us using details provided at the end of this page.

To the extent we provide you with notice of different or additional privacy policies, those policies will govern such interactions.

  1. About us

New Pet in Town is an online store operated by New Pet in Town, Lda, a company headquartered in Rua de Pedrouços 37b atelier 2 in Lisbon, Portugal (“we,” “us,” “our,” and “New Pet in Town”) operating under the fiscal number PT515947784.

1. OUR PRIVACY POLICY

Your privacy is important to New Pet in Town

The user has the right to its personal data protection.

New Pet in Town respects the user’s rights about the data collection and use of their personal information.

As a controller of personal data, New Pet in Town determines the purposes and means by which your personal data is processed, including all security measures.

New Pet in Town guarantees that the personal data is treated in Portugal in a correct and licit way and in accordance with the good practices.

In the treatment of personally identifiable data, directly or indirectly, we apply the principle of strict necessity. For this reason, this site is designed so that the use of your personal data is minimal and does not exceed the original purpose for which they were collected and / or processed.

This Privacy Policy applies to all the process of personal data of external people (in particular customers, partners, recruitment candidates, suppliers, Internet users).

The Terms of Use and Privacy apply to the New Pet in Town website located at www.newpetintown.com as well as to all associated subdomains.

The user, when registering on the site, expressly guarantees to New Pet in Town their consent to use their personal data and address, as well as the data relating to their purchases and forms of payment.

The data will be stored and processed electronically, and can be used to process your orders. They can also be used for communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns.

The personal data of the users of this site will be handled in accordance with the GDPR – General Data Protection Regulation – EU 2016/679 Regulation of the European Parliament and of the Council of 27th April 2016, on the protection of individuals in what concerns the processing of personal data.

In the treatment of personally identifiable data, directly or indirectly, we apply the principle of strict necessity. For this reason, this site is designed so that the use of your personal data is minimal and does not exceed the original purpose for which they were collected and or processed.

This Privacy Policy is intended to provide you with all the information you need to understand our privacy practices. However, if you have any questions regarding our privacy practices and this Policy, please contact us.

2. WHO PROCESSES YOUR PERSONAL DATA

For organizational and functional purposes only, New Pet in Town has appointed external entities to our organization that will process the personal data of users of this site. This decision is strictly linked to the performance of the services provided by New Pet in Town on this site, including the sale of products. The external entities referred to above were chosen by New Pet in Town due to their experience in data processing and guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.

We regularly check to see if they are acting in accordance with our instructions and applicable laws and regulations.

New Pet in Town reserves the right to do any of the following, at any time without notice:

(1) to modify or change the Website, or any part of the Website and any applicable policies or terms;

(2) to interrupt the operation of the Website, as necessary to perform routine maintenance, rectifications or other changes.

3. HOW DO WE USE YOUR PERSONAL DATA AND WHAT PURPOSE

Your personal data are collected and processed by New Pet in Town only for purposes strictly linked to the use of this site, its services and the purchase of products. However, your personal data may also be used for other processing operations within the limits of such applications as indicated in section 1 of this document.

Your personal data will be disclosed to singular or legal persons when:

  • Buying products in this site. We collect your personal information such as, e-mail, address and phone number, only for the purpose of selling, separation and transportation of the products ordered by you;
  • Asking for service Support. we collect data, such as your first and last name and e-mail address, only with the intention to provide you with the online store customer support;
  • If there is a need for technical Support. we collect your data to give you information about the website;
  • Saving your home address. we collect your data to simplify future orders.

If there’s any changes in your personal data, please inform us to ensure that your personal data is always updated. Unless otherwise stated, your personal data will not be disclosed to third parties for purposes contrary to those set out in this document.

Your data can be revealed to singular or collective people:

  • Electronic payment services through credit/debit card;
  • sales process;
  • choose, pack and send the articles;
  • problem solution related with product selling;
  • process customer product returns;

Besides that, your personal information can be communicated to the police or judicial authorities, in conformity with the laws and regulations applicable on a formal request by the authorities. External entities hired by New Pet in Town will also have access to your data, as explained at the section 2 of the Privacy Policy document. In all the circumstances referred above, your consent will not be required.

New Pet in Town may have access to the personal data of third parties that are disclosed by the users of this site, for example, when a user buys a product to be sent to a friend, when the user’s paying the product is different from the recipient of that product, or when a user wishes to recommend to a friend a service provided on this site or a purchase of a specific product published on this site.

In any event, if we have to share your personal data, we will ask you for permission and inform you about our privacy policy. The user will be the only responsible to reveal the data and third parties’ information. The person who make use of it will be responsible.

In all cases where the user has to disclose information from third parties, you must obtain his consent before you provide us with the personal data and you must inform them on our Privacy Policy. You will be the only person responsible for the disclosure information and data to third parties, as well as any other illegal and incompatible use of such data. In any case involving the disclosure of sensitive / confidential data from third parties to New Pet in Town, you will be the only person responsible for the disclosure and illegal use of such data by third parties

4. WHAT HAPPENS WHEN DISCLOSING YOUR PERSONAL DATA

The personal data we request you to provide us, including e-mail address, address and phone number, are necessary for processing your order and for the purchase of the products on this site, to comply with obligations arising from applicable laws and regulations or to provide other services provided on this site and requests by you.

The refusal to provide us with any personal data may prevent us from processing your request for the purchase of products or for the provision of other services on this site, such as Customer Support of the New Pet in Town online store.

If you fail to provide us your personal information, we may not be able to process your order for the purchase of products on this site or for the provision of services.

The disclosure of your personal data beyond what is necessary to comply with legal or contractual parameters or to provide the services requested by you is optional and has no effect on the use of this site or its services and purchases.

We will inform you if your personal data are mandatory or optional, by entering with an asterisk (*) the information with that is mandatory to fill out.

Disclosure of sensitive data is never requested and is prohibited.

5. TO WHOM YOUR PERSONAL DATA WILL BE DISCLOSED

Your personal data may be disclosed to third parties that provide specific services, such as external entities contracted by New Pet in Town, or that, in an autonomous way, treat the personal data collected by New Pet in Town and in connection with the fulfillment of a contract for the purchase of products on this site.

Any disclosure will be made without exceeding the purpose for which your personal data were collected and subsequently processed.

In addition, your personal data may be disclosed to third parties to:

  • comply with applicable laws;
  • respond to judicial and governmental inquiries;
  • be in compliance with valid legal processes;

In the event of a change in the corporate structure of New Pet in Town, including, by incorporation, merger, sale, liquidation, or by substantial transfer of assets, New Pet in Town may, transfer, after communication, personal data collected through this website.

6. SECURITY MEASURES

We take security measures to protect your personal data against accidental or illegal destruction, loss, alteration, disclosure or unauthorized access and against other illegal forms of data processing, as provided in this Privacy Policy.

New Pet in Town contracted services to entities external to your organization that will process the personal data of users of this site. This decision is strictly linked to the performance of the services provided by New Pet in Town on this site, including the sale of products. The external entities referred to above were selected by New Pet in Town due to their experience in data processing, the guarantees of compliance with applicable laws and regulations, namely the GDPR, as well as the technical security measures adopted by them in relation to the processing of personal data.

However, New Pet in Town cannot guarantee that the security measures adopted for the protection of this site and for the transmission of data and information through this site will prevent or exclude any risk of unauthorized access or loss of data by third parties.

It is advisable that your computer is equipped with software and hardware devices that protect it in the transmission and reception of data (such as up-to-date antivirus systems and firewalls). New Pet in Town is not responsible for the improper use of the equipment, by itself or by third parties, in order to illegally obtain, damage or transmit data from our platform.

7. COOKIES

New Pet in Town uses automatic data collection systems such as cookies. Cookies are small text files with relevant information that your device (computer, mobile phone / smartphone or tablet) carries through the browser when a site is visited by the user.

Cookies do not contain intelligible information but it allows us to link an Internet user to your personal information. Cookies are used to enhance the user’s browsing experience, increasing responsiveness and speed. They eliminate the need to repeatedly enter the same information. Only New Pet in Town has access to the information gathered by cookies, collectively and anonymously, in order to optimize its services and those of this site to the needs and preferences of the user and to make the preparation of the Web pages personalized.

Acceptance of our automatic procedures for collecting data and the use of cookies is necessary to take advantage of the many features and services offered through this site, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered through this site (for example, your computer may not be able to display the image of the product you are trying to purchase).

We will use cookies for functions such as purchasing products online, browsing the catalogue, and providing services reserved to registered users.

8. ACCESS TO YOUR PERSONAL DATA AND OTHER RIGHTS

Our records include data that was obtained during the contractual relationship established with us and in the sequence of the various interactions with New Pet in Town Lda.

New Pet in Town Lda will keep your personal data for the period necessary for the provision of services, respective billing and compliance with legal obligations.

You have the right to obtain from New Pet in Town at any time:

Access / Portability / Oblivion

One of the rights that were expanded with the GDPR was the right of access of the holders to their personal data, their editing and rectification. This right extends its scope now including the right to know at all time whether or not your data is being processed as well as where and for what purpose. In addition, New Pet in Town, if duly requested, must provide a copy of your personal data, through your reserved area.

The right to oblivion, or the right to be forgotten, in GDPR terminology, is the expression of the traditional rights of removal of personal data. 

9. CONTACTS

If you wish to receive further information about our privacy practices, or exercise your rights freely at any time, provided you do so in accordance with applicable laws and regulations contact us at [email protected] or at Rua de Pedrouços 37b atelier 2, 1400-285 Lisbon, Portugal.